Eligible items may be returned for Store Credit ONLY. We do NOT issue refunds. Returns must be returned within 7 days of the ship date received. Astound by Angelae’ will not accept any returns after 7 business days.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear). Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.
Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. If the item is available in the different size you would like we will exchange it if received within 7 business days. If the item is no longer available you can return it for an in-store credit to be used towards another item.
Please note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address.
Pack and seal your return merchandise securely (in the original package if possible) Include your invoice.
All returned items must NOT be damaged or worn in any way and must have the original tags still attached. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
Send your package to:
Astound by Angelae
P.O. BOX 46853
Kansas City, MO 64188
Credit for your return merchandise will be processed once product is received at our warehouse. Please allow 7 business days for return processing. Once your return has been processed, you’ll be issued store credit via email and a special code. Store credit covers original purchasing price and tax if applicable. Shipping and handling charges are not refundable.